Return and Refund Policy

The products referred to in our policy are the ones listed on circulsense.com. circulsense.com only sells and ships products to end-user customers.

Only products purchased directly from circulsense.com are eligible for returns and refunds under our policy. Products purchased through other retailers must be returned according to their respective return and refund policies.

Please note: To ensure that you find the most suitable size and obtain accurate data and insights from your CIRCUL RING, we recommend purchasing directly from our website.

Returns

What is the return policy for CIRCUL RING?

Please note that our policy does not support returns or exchanges without valid reasons, and return requests must be made within 14 calendar days. If you have a valid reason to return the product you purchased from circulsense.com, you can apply for a return and/or refund within 14 calendar days. Valid reasons include:

- The product has defects or damages upon delivery.

- The delivered product is different from the color you selected.

- The delivered product is significantly different from the description provided when you placed the order.

To comply with our return policy, please ensure that:

- The returned product is in its original condition, unopened and unused.

- If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.

- You can submit a return request to our customer service team within 14 calendar days after the delivery date using the provided contact information. After submitting the return request, our customer service team will review if the return meets the criteria. Once approved, you will have 14 calendar days to return the product to us.

- The returned product should be repackaged together with all accessories and documents included when you received it.

Please note:

Our policy does not support returns or exchanges without valid reasons, and you will be responsible for all costs associated with returning the product to us. Unless the return is due to defects, damages, or non-compliance with specifications, and you have provided photos and descriptions in your return request, no shipping fees, handling fees, or taxes paid will be refunded.

What is the exchange policy for CIRCUL RING?

If the delivered product is in its original condition and unused, but you want to exchange it for a different size or color, we recommend submitting a return request to us and initiating a new order. You will be responsible for all costs associated with returning the product to us. Unless the return is due to defects, damages, or non-compliance with specifications, and you have provided photos and descriptions in your return request, no shipping fees, handling fees, or taxes paid will be refunded.

Please note: In this case, the return policy applicable to "CIRCUL RING's return policy" will apply.

What should I do if the product is damaged?

In rare cases, rough handling by the courier may cause the product to be damaged. If this happens, please follow these steps:

- If possible, file a complaint directly with the delivery representative of the courier before signing for the package. They will guide you through the complaint procedure.

- If you have already signed for the package, take photos to document the damage and contact the local office of the courier to file a complaint. Depending on the courier's policy, you may be eligible for compensation.

- After you become aware of the damage, please contact our customer service team, providing your order number and a detailed description and photos of the damaged product. We will contact the courier. If the courier provides compensation for this, we will refund it to you.

Please note that each courier may have its own compensation policy.

Can I return my ring if I don't have the original packaging?

We recommend using the original packaging or any appropriate packaging to protect the returned product.

Once we receive the returned product, we will inspect it for any damages, contamination, wear and tear, or missing parts. If any of these issues are found, we reserve the right to determine the devaluation of the product and deduct the corresponding amount from the refund.

Can I still return or exchange without the original order number?

Unfortunately, we cannot process your return or exchange request if you cannot provide the original order number.

To find your order number, you can log in to your "My Account" or search for the order confirmation email sent when you purchased or received the CIRCUL RING as a gift. If you still cannot find it, please contact our team at service@circulsense.com and provide the email address used for placing the order, the current ring model and size, and any other relevant details.

Please note: If the ring is a gift, the email address used for placing the order may belong to the person who purchased it on your behalf. Additionally, refunds can only be issued to the original payment method used for the purchase.

Can I cancel a paid order?

You can cancel a paid order before the purchased product is packaged and ready for shipment. Please submit a cancellation request to our customer service team using the provided contact information. Upon receiving your cancellation request, we will initiate the refund immediately.

Refunds

What is the refund policy for CIRCUL RING?

A full refund means you will receive a refund of the total amount of your order. If you return the product according to "CIRCUL RING's return policy," you are entitled to a full refund.

However, you may be eligible for a partial refund if any of the following conditions are met:

- If we find any damages, contamination, wear and tear, or missing parts when inspecting the returned product, we may decide the devaluation amount and deduct it from the full refund, unless these issues were previously declared in your return request.

- If we provide bundled products or gifts, to receive a full refund, we recommend returning all bundled products and gifts. If you are unable to do so, you may need to compensate us accordingly, or we may deduct the corresponding amount from your refund.

Please note: You will be responsible for all costs associated with returning the product to us unless the return is due to defects, damages, or non-compliance with specifications, and you have provided photos and descriptions in your return request.

How long does it take to process a return or exchange?

For any return requests that comply with "CIRCUL RING's return policy," we will initiate the refund immediately upon receiving the returned product. The refund will be processed through the original payment method used and may take up to 30 calendar days from the receipt of the returned product or the proof of return provided by you.

Can a deposit be held on a credit card?

Unfortunately, we cannot hold a deposit on a credit card.

Can I receive a refund on a different credit card or bank account?

Please note that the refund will only be processed through the original payment method used. We cannot issue the refund to a different credit card or bank account.

What should I do if I don't see the refund transaction on my account?

Please allow a few business days for the refund to appear on the account you used for the purchase, depending on your bank's processing time. If you do not see the refund transaction within a week after receiving our confirmation email, please contact your bank. You can also seek assistance from our team at service@circulsense.com.

Warranty

How long is the warranty service provided by CIRCUL RING?

All original components of new products are covered by a warranty service for one year after the delivery date in non-European Economic Area (EEA) countries, and two years in European Economic Area (EEA) countries. Claims must be directly made to CIRCUL under this warranty and require proof of purchase. The warranty applies to the original owner and is transferable to subsequent owners. If the damage is caused by our craftsmanship defects, CIRCUL will repair, replace, or refund.

The warranty does not cover the following:

- Improper or negligent use, operation, or modification.

- Maintenance contrary to the product's maintenance instructions (e.g., lack of care).

- Normal wear and tear.

- All rechargeable batteries are consumable items with limited lifespans, so their capacity and performance will gradually decrease over time. Therefore, battery replacement is not included in our standard warranty policy.

- Damage or defects caused by accidents.

What should I do if my package shows as delivered but I haven't received it?

The package may have been delivered to your front door or signed for by your neighbor. We recommend verifying with your neighbor first. Alternatively, you can contact the courier using your tracking number. If possible, please check and provide any supporting photos or documents to us, as this may help resolve the issue.

If you have any further questions, please feel free to contact us at service@circulsense.com.